Contact Crooked Stick Water Restoration

What can you do while you wait for the crew in Crooked Stick?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Keep everyone out of water that has reached baseboard outlets or a power strip until the power to that area is off.
• If a pipe or supply line is leaking, close the main water valve. In homes with basements it's usually on the wall where the water line comes in from the street.
• If the water is rising from outside, don't try to hold it back with towels. Move what you can to higher ground, and call when it's safe to talk.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What details help the crew show up ready in Crooked Stick?

A few details on the first call help the crew plan the visit before they leave.

• Whether the leak has stopped or water is still coming in.
• Whether the water came from inside the house or from outside.
• If the wet area downstairs has carpet or built in cabinets.
• About how long the water has been sitting.
• The age of the house, if you know it. Homes in Crooked Stick date mostly from the 1970s to 1990s, and the decade tells the crew what kind of pipes to expect.
• The name of your insurance company, if you've already decided to file.
• A good callback number, in case the call drops.

It's fine to guess on any of these, and the crew will confirm the details on site.

What happens when the crew gets to your Crooked Stick home?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Which details about Crooked Stick homes help the crew plan?

Crooked Stick homes from the 1970s to 1990s tend to have copper supply lines, and leaks often start at fittings or appliance connections. The mix in Crooked Stick includes two story homes. A finished basement changes the drying plan, and they're common in this area. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Winter freeze and thaw cycles can split pipes in outside walls and unheated spaces, which is why winter leaks often start at an outside wall. Share what you know about the house on the call, even if it's a rough guess.

Which areas around Crooked Stick can call this number?

You can reach the crew from anywhere in Crooked Stick, including these neighborhoods:

• Crooked Stick Estates · homes from the 1970s to 2000s, many with finished basements
• Crooked Stick West · homes from the 2000s, many with finished basements
• Springmill Streams · much of it from the 1990s to 2000s, finished basements are common
• Huntington Chase · most with basements
• Queens Manor · much of it from the 1990s to 2000s, basements are common
• Treesdale · most with basements

If you're just outside Crooked Stick, in Asherwood, Sawgrass, Village of West Clay, Eagle Village, Crooked Creek, Williams Glen, Saddle Creek and Williams Creek, this is still the number to call. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. You can read more about water damage restoration in Crooked Stick and basement flooding.

What should you know before you call?